Nov 30 2008

Communication Skills are Not Just About Talking

Tag: Communication, Personal GrowthBeth Banning @ 10:58 pm

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A Gift That Keeps on Giving The gift of listening

With the gift giving season fast approaching, we want to tell you about a gift you can give to anyone you’re in a with.

Are you having in any of your -at work, at home, or with friends? Do you ever wish there was something you could give to someone that would improve your ? Would you be surprised to learn there really is such a gift?

If you want to strengthen, enhance, and grow your , the best gift you can give is the gift of presence. Now, we’re not talking about anniversary, birthday, or Christmas presents … The presence we mean is the gift of listening to the other person without thinking about yourself at all.

“If you want to be listened to, you should put in time listening.”
~ Marge Piercy

Being present for another person doesn’t just mean listening to them without speaking. It requires that you really put yourself and your desires aside for the moment so you can fully hear what they have to say. When you give the gift of presence, you’re not only showing other people that you appreciate and support them, you’re also opening the door to discovering what’s really important to them-the hidden values underneath their words.

This week, identify one thing you can do in relation to this awareness and take action. Remember, the shortest path to a is found through .

With love, or
Beth and Neill

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Nov 24 2008

Dealing with Difficult People? Now Learn to Handled Them in a Constructively Way

How Do You Deal?

Do you end up on a regular basis? If so, are there times when you want to just run in hide, or click your heels and make them disappear? Or are you the kind of person that gets angry and combative right back at them? Either way, these situations can be very stressful. But don’t worry…

The good news is that there are ways to deal with these people that are much less stressful and you’ll also end up feeling much more satisfied with the outcome.

Believe it or not, some people don’t let these kinds of situations bother them. They simply stay calm and stress-free when confronted with upset and anger. Wouldn’t it be nice to know what they know? Well now you can! Here are a few simple tips that will help you breathe a sigh of leave the next time you end up dealing with an .

Often times when we realize someone is upset the first thing we do is take personal responsibility. We believe that the only reason they’d be disturb–and letting us about it–is that it must be about us. The first thing to understand is that when managing these kinds of situations is that it’s not about you, it’s really all about them!

I can guess what you’re probably thinking: “What you mean don’t take it personally, when there are someone screaming at me and telling me it’s my fault!”

I understand how difficult this will be at first, but when you begin to appreciate this one point, it becomes much easier to avoid taking these things personally: Every statement you hear someone say comes from a deep and inherent desire to satisfy their needs or to support something they value. And you most likely do the same thing - its normal human behavior.

Unquestionably Everything stems from either Needs and Values.

As an example, someone who is upset may just have a need for consideration, or they might in reality value dependability. By getting upset, they are attempting to satisfy these needs or honor what they value.

Let’s say that an angry man has a with Gandhi (while he was alive). And he said to Gandhi, “You’ve never had a difficult life so don’t pretend to you know what suffering is. People wait on you hand and foot! You’re such a phony!”

Can you imagine Gandhi responding to this as some people would– defensively, with anger and critical words? “What do you mean phony? Try doing what I do every day… you wouldn’t last a minute. You an ignorant little man– you probably don’t even work for a living!”

Now I’m sure you can imagine where this would end up!

It’s almost impossible to think of Gandhi reacting this way, but why not ? What does he know that most of us don’t?

Gandhi knows that the man upset stems from his own challenging life and is just venting about his own pain. The man is angry because his needs have not been satisfied, and things in his life are out of harmony with his values.

So, from now on, when confronted with difficult people, try to remind yourself that absolutely everything people say or do is an effort to meet their needs or support something they value.

The next you’ll are in one of these uncomfortable situation–STOP–don’t justifying yourself, instead start by reminding yourself that their anger isn’t about you, it’s about them and their situation.

Don’t take it to personally.

Consider this: Do you want your to be dependent upon others, or do you long for the kind of that you have complete control over? Take charge of the situation by aligning your values with the actions you take.

Another great way to stay calm when dealing with others’ who are upset or angry is to be curiosity. Ask questions such as, “Hmm, they seems very tense and upset. I wonder what’s going on in their life that has them feel this way.”

Stop and take a if you minutes to empathize with their circumstances and think, “If I behaved the way they’re behaving toward me, what could possibly be going on in my life?” Then guess what it could be.

Changing your focus of attention in this way can truly set you free. You’ll stop acting or feeling defensive. This focus will lead you to a much more peaceful place and will help you to fill your life with , and a multitude of satisfying you’ll truly enjoy.

“Setting an example is not the main means of influencing others; it is the only means.”
~ Albert Einstein

Let’s review: - Tension and defensiveness isn’t the only way to deal with difficult people. - everything people say or do is in support of something they value or to meet some need. - Their upset is not about you, don’t take it personally. Take on the attitude of being curious. - Your is not dependent on how others act or what they say.

When dealing with difficult people, this approach will help you open the door to a renewed sense of and freedom you will no longer be restricted by your circumstances. You get to choose how you respond and what actions you will take.

If you want to start interacting differently with people who are upset, you must first practice the essential skills that create a more peaceful, . If you’re ready to create that kind of life now, sign up for our thought-provoking and motivational Weekly Action Tips eMail series. The sign-up form is at the top right hand side of your screen. Don’t wait, sign up today. You’ll be happy you did.

With love and great appreciation,
Beth

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Oct 18 2008

The Obama and McCain Presidential Campaigns I Wish For

Tag: Anger Management, CommunicationBeth and Neill @ 12:28 am

If Obama’s campaign and McCain’s campaign could adopt this tone during the election, we believe we’d all be having a lot more fun. Watch the video and let us know what you think.

Sen. - 2008 Al Smith Dinner - Part 1

Sen. - 2008 Al Smith Dinner - Part 2

Sen. ’s speech at the Alfred E. Smith Dinner on October 16th 2008 - part 1

Sen. ’s speech at the 63rd Annual Alfred E. Smith Dinner - part 2

10/16 (Part 2) High Quality - - Roast - continues by addressing his calling “that one” and then says that Obama’s pet name for him is “George Bush”.

McCain: “George Bush Is My Pet Name” HQ (Part 2) Alfred E. Smith Dinner 10/16 - McCain Roast Obama Roast At Charity Event - ’s Funny Comedy Speech At Al Smith Dinner - High Quality 10/16/2008

McCain and Obama speak at charity event Al Smith dinner 10/16/2008.

With laughter comes connection, with connection comes caring, with caring comes acceptance, and with acceptance comes peace and harmony.

With love and a strong desire for more peace and harmony,
Beth and Neill

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Oct 03 2008

Your Crucial Conversation Checklist

Tag: * Top Rated, Communication, Personal Growth, Relationship AdviceBeth and Neill @ 9:20 pm

Have you ever wanted to have an important with someone but were worried that it wouldn’t go well? When we say important we mean crucial ones–the kind that if they don’t go well would have a major . If you’ve ever felt tense about having one of these talks, you’re not alone. Most people feel nervous about having this kind of crucial .

Sadly enough, communicating effectively isn’t a skill that’s taught in most schools and often isn’t learned at home. Sad because this is an essential skill for enjoying a satisfying life.

Help Has Arrived

We’ve developed the following to support you in having successful in all areas of your life, regardless of the situation. So before your next crucial , go down the list and do your best to pay attention to each and every item. If you do, we’re confident that you’ll be much more satisfied with the outcome.

Check List

___ Intention
Whether you’re aware of it or not you always have an intention, whether it’s a or an unconscious intention. Your intention can be sensed by the people you’re interacting with, and it creates the foundation of your .

Prior to any important talk, create a clear, value-based intention for the . Then, before you say a word to the other person, remind yourself to stay focused on your intention. This value based foundation will help you build the kind of connection that will produce satisfying results for everyone concerned.

___ Underlying Concerns

Check to see if you have any underlying concerns about having this . You may want to have a about the family budget or how much quality time you spend together. But you may have an underlying that the other person isn’t willing to discuss this issue with you in the first place.

Know that “any unexpressed is often interpreted as aggression.” So start by expressing any underlying concern and quickly let the other person know what, if anything, you would like from them about this. In our example, you may want to get a green light from the other person about their willingness to have the discussion.

___ Get on the Same Page
As the first part of the , make sure you get on the same page about what may have happened in the past or offer a concise description of the present circumstances. It’s essential just to speak about what’s going on in terms of specific events. Absolutely no judging or labeling.

___ Economy of Words
in an important , more words are not better. An economy of words is essential for creating and clarity.

___ Intention Again
Next, if it fits in the , let the other person know what you would like to create in the this and in your with them: verbalize your intention.

___Get Their Point of View
Find out what’s important to them in the situation. What outcomes might they want, and how could you support them in creating their intention for the situation? In this step it’s critical that you do not attempt to interject your point of view or analyze what they want.

___Negotiation
Now you’re ready to come up with strategies that will help both of you get what you want in the situation. Work together and brainstorm ideas. Before you agree on any strategies, make sure that your ideas don’t leave anything out for either of you.

___Agreements
This is the point where you decide who will take the actions necessary to move ahead with the strategies you’ve come up with. These assignments need to be satisfying to both of you. And you also need to agree about who will take which of the actions, and when they will be completed.

___Accountability
Following-up on your agreements is critical. Set the date for your next meeting to see how everything is going. Don’t wait until things are going badly to check-in. At this meeting see if anything is missing for either of you or if you’d like to make any adjustments in the agreements you’ve made.

One last thing, after every , check in with yourself. Did you enjoy the way the went? If you did, it’s time to celebrate! If not, it’s a great time to identify what was missing for you.

Review your using this . What points on the were missed? Which ones could you have spent more time on?

Remember isn’t a science it’s an art. So practice, practice, practice!

With much love and a commitment to your success,
Beth and Neill

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Sep 26 2008

Communication Across Differences

Tag: Communication, Personal Growth, Relationship Advice, Stress ReliefBeth and Neill @ 9:36 pm

About Tough Issues

With everything that is going on these days–the elections fast approaching, economic worries, and the wars in Iraq and Afghanistan having no end in sight–you’re bound to have a lot on your mind. Are there times you’d like to talk to someone, but feel worried about bringing these topics up for it will end up as a debate or even an outright argument?

This is the result of the Us Against Them mindset that is so prevalent in our culture. Whenever we disagree with someone, this mindset leads us headlong into intense debates or arguments in order to determine who is right and who is wrong about the issue.

Creating a WE Mindset

In order to create from a new perspective–what we call the We mindset–it’s critical that we start by establishing a sense of .

The process of creating begins by getting clear about what’s important to everyone involved–what you each value. To figure this out you can start by asking: “How do we want to treat each other during the about the issue?” and then, “How can we discover what we each value, rather than just debating our opinions?”

So instead of beginning a by arguing the issue–such as whether or not we need more or fewer troops in Iraq–you try to discover what values are represented by these opinions. People with either of these opinions may each value safety, support, or perhaps predictability.

Discovering in Underlying Values

That’s the interesting thing about creating . When you get under people’s opinions and get to their values, you’ll find that these are often the same. And that makes it much easier to get on the same page.

Creating this initial is how you start co-creating a context for discussions where everyone’s ideas are heard and valued–where the point is to exchange ideas and gain clarity, rather than prove whose opinion is right and whose opinion is wrong.

Beginning any important by creating paves the way for far greater satisfaction for everyone involved, and allows for the possibility of being heard and understood about what’s really important to you.

“I now see that the major shift in human evolution is from behaving like an animal struggling to survive to behaving like an animal choosing to evolve. … And to evolve, we need a new kind of thinking and a new kind of behavior, a new ethic and a new morality. It will be that of the evolution of everyone rather than the survival of the fittest.”
~Jonas Salk Quote

is crucial if you want to enjoy the benefits of the We mindset in your .

Two Questions that Ease

So, before you have any important , STOP and ask yourself these questions: “How would I like this to go?” and, “How can we get to what we value rather than just debating our opinions?” This internal clarity will help get you focused on the We mindset prior to starting the .

Then, start the by letting the other person know you would like to hear what’s important to them about the topic, and let them know you’d also like to he heard and understood about what’s going on for you. Ask if that kind of would be enjoyable for them as well.

Remember, the shortest path to a is found through .

Until next time…
Beth and Neill

To learn more about creating and how to have a life filled with joy and satisfaction, visit:
The Art of Conscious Connection

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Sep 22 2008

Relationship Disaster - Who’s to Blame, That’s the Name of the Game

Tag: Communication, Personal Growth, Relationship AdviceNeill Gibson @ 12:03 am

Do You Play the ?

Do you ever hear yourself say things like: “They were so rude”, “He is so selfish”, or “She’s such a .” What about when you’re driving and some one cuts you off… is “What an idiot, jerk, lousy driver” the first thing out of your month? If any of this sounds familiar then you’re playing a game that no one ever wins. It’s called “The ”.

When you focus on about what people “are” (demanding, controlling, manipulative) it’s certain that no one will end up happy or satisfied with the interaction. And what makes these situations even worse is that focusing on what people “are” prevents you from taking control because you’re giving way all of your personal power.

When you label people you place the full responsibility for improving matters on them. If you believe that you’re unhappy because they “are” selfish or unreasonable then your problems cannot be resolved until they change their ways. This prevents you from overcoming your hurt feelings and can lead to serious problems.

But you can take back responsibility for your own . The first step in reclaiming control is to release the idea that other people are causing your . When you realize that it’s your thinking about people using that is causing you to feel bad you’ve taken your first step forward.

Letting go of these allows you to focus on what you “do want” in each situation. You can then ask yourself what is needed to create an outcome that would satisfy everyone involved.

When you know what you want you can begin looking at these situations as opportunities to explore ways of meeting everyone’s needs and re-establishing or creating a healthy with others and yourself.

Try This Tomorrow

Any time you hear yourself blaming someone or complaining about circumstances in your life, figure out what is needed to create an outcome that would satisfy everyone involved and then identify at least one action you can take or a request you can make that will improve your situation.

Remember, the shortest path to a is found through .

Until tomorrow…
Beth and Neill

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Sep 18 2008

Stop Competing… Start Creating!

What’s your perception?

Are you sure it’s a “dog-eat-dog” world and you better “look out for number one” at all costs? What if everyone could get what they want at no one else’s expense? What would the world be like then?

stop competing and start creatingIn most modern culture, competition is encouraged as the best way to get ahead. We’re taught early on that “winning” brings success, while “losing” is a mark of disgrace. But the dilemma is, if one person is winning, then someone else is guaranteed to be losing.

Competition results from the belief that there’s not enough to go around–if others get what they want, I can’t get what I want. While the idea of competition is so deep-seated that it appears to be the that we breathe, luckily that’s not true. We have the choice to behave creatively. In contrast to competition, a creative perspective is based on thinking strategically with the goal of finding options that everyone can be happy with.

often consists of merely turning up what is already there.”
~Bernice Fitz-Gibbon

create your own life just the way you want it.Imagine that creating is like having a blank canvas, where you can produce effective and craft solutions that will satisfy everyone. Think about how much more would be if everyone was working toward the same goal. With a little practice and effort, we can re-train ourselves to think in terms of creating rather than competing.

Give it a go for yourself…identify a competitive situation in your life and readjust your thinking to view it from a creative perspective. Look for solutions that will satisfy everyone involved and take action toward making them happen.

Remember, the shortest path to a is found through .
Until next week…

With Love,

Beth and Neill

To learn more about how to craft creative solutions, read our article:
The Negotiation Dance

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